Introduce an integrated collaboration capability within Sage X3 that allows users to communicate, share notes, tag colleagues and collaborate directly against transactions and records such as customers, suppliers, sales orders, purchase orders and invoices. This would keep conversations and decisions connected to the relevant business context, reducing reliance on separate emails or messaging tools and providing a clearer history of activity for users working across teams.
Key features could include: @mentions, threaded comments, notifications, attachments and integration with Microsoft Teams.